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Our Privacy Policy

At The Wood Flooring Co, we take protecting your personal data very seriously. In our Policy, we outline how we look after your privacy and personal data and tell you about your privacy rights and how the law protects you. 

The new GDPR policies can feel complicated, so we've made our Policy as simple as possible. We will always inform you of any changes made to our policy before making them. By using our website, you’re agreeing to be bound by our Policy. 

If you have any questions regarding our Policy, please email sales@thewoodflooringco.com or call us on 01905 340238. 

Our full contact details are: 

 

The Wood Flooring Co. Ltd

Unit 17 Great Western Business Park

McKenzie Way

Worcester

WR4 9GN

Tel: 01905 340238

Email: sales@thewoodflooringco.com 

When do we collect information about you? 

We collect data about you every time you use our website. Examples include when you buy from us, request a sample or contact us regarding a product.  

Why do we collect data? 

We collect data in order to provide you with the service you deserve. Through data collection, we get a better understanding of our customers, allowing us to improve the quality of our services and better understand your needs. We can use it to inform you about offers, to request feedback and reviews, and send information you have subscribed to, such as our newsletter. 

Most significantly, data collecting allows us to engage with our customer base and recognise when they re-engage with our services. 

It is important to note that we shall not process any personal data that is not directly relevant to the above points and will not share your information with any third party. 

What type of information do we collect? 

The personal data we collect can include the following:  

  • Your full name  

  • Your billing and/or delivery address 

  • Your home and/or mobile telephone number 

  • Your email address 

  • How you use our website 

  • Your payment details 

  • Your IP address 

Please note that should you buy from us; your card information will not be stored. It is collected by a third-party payment processor whose expertise is in securing the processing of online transactions. 

Our cookie policy 

Cookies are small text tiles that are stored on your device by a web browser that contain information about your previous visits to our site. They are used widely on the internet and whilst it allows us to recognise when you visit us again, we cannot uniquely identify you or the device you use. Please note that our cookies do not give us access to your computer or any information about you. 

We use this information so we can make your browsing experience more personal to you. For example, if you put some items in your online shopping basket, left our website and returned later, you’d find your items still in your basket. Additionally, cookies ensure that any adverts you see online - both on our website and on third party websites - will be more suitable to you.  

You consent to cookies being used in accordance with our Policy by using our website. 

Should you want to switch cookies off, you can do this by resetting your browser preferences. However, turning off cookies may result in a loss of functionality when using our website.  

 

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